Cancellation Policy
Helireef adheres to a strict cancellation policy. If you have any questions with regards to this cancellation policy, please feel free to contact us.
- Flights cancelled with over 24 hours notice – no cancellation fee
- Flights cancelled by 7:00pm the day prior to departure – 50% cancellation fee
- Flights cancelled on the day of departure – 100% cancellation fee
- If passengers elect not to travel due to weather conditions but flights are still operational, 100% cancellation fee will apply
- All credit card bookings will be pre-authorised 24 hours prior to departure. If your credit card is declined and we are unable to contact you, your booking will automatically be cancelled.
Terms and Conditions
All prices are per person and valid for travel until the 31st March 2023.
Please bring your own towels, sunscreen and children’s toys. Minimum passenger numbers apply to all Tours and Transfers, helicopters 2 persons, seaplanes and aeroplanes 4 persons.
The third person discount only applies to the same group booking in our R44, 3 passenger helicopters. For legal compliance and safety reasons, all passengers are weighed prior to boarding – individual weights in excess of 110kg will incur an extra seat surcharge. Combined body weights per two passengers booking’s in excess of 180 kg’s will incur an extra seat surcharge. Maximum allowable structural per seat weight on helicopters is 130 kg’s. Luggage restrictions apply to all transfers, helicopters, 1 medium size suitcase not weighing more than 20kgs and 1 standard test cell size carry-on bag not weighing more than 10kgs per person. Seaplanes, 1 standard test cell size carry-on bag not weighing more than 10 kg’s per person. Touring luggage restriction, 1 soft bag not weighing more than 5kg’s p/p. Single seats are available on a standby mystery flight basis from 5pm day prior to travel only.
Private Tours and Transfers
All tours and transfers are available on a Private Basis for an additional charge. Privacy is not guaranteed on any Tour or Transfer unless privacy has been requested and the privacy surcharge has been paid.
Infant Policy (0-2 y.o.a)/ Child Age (3-13 y.o.a)
Infants are welcome on selected tours which are not shared tours and are carried at the discretion of . Airlie Beach/Hayman Island Air/HeliReef Whitsunday; our tours are designed predominantly to accommodate adults. Some Tours are not suitable for infants, if in doubt please ask. Infants are classified as 0-2 years, one infant may travel free of charge on a parents lap in the rear of the aircraft on selected tours. Please note that only one infant may travel FOC per aircraft, two infants may occupy 1 seat, the seat price applies. Minimum age for all shared helicopter scenic flights & tours is 3 years of age, applies to: F/C & C/F, Reef Discovery, Scenic 20, 45 & 60. Children are classified as 3 – 13 years of age inclusive, must be accompanied by an adult on the flight.
Seaplanes
Due to the nature of Seaplane operations all flights are operated at the discretion of Airlie Beach/Hayman Island Air/HeliReef Whitsunday. Flights are subject to changeable weather conditions including tidal, sea state , prevailing winds, air traffic control, unscheduled maintenance and other influences outside of our control. In the event of inclement weather and we are unable to operate the tour or transfer for any reason, subject to availability HeliReef Whitsunday/Airlie Beach Air will ensure that guests are offered an alternative destination and/or transferred on the next available window in which the transfer or tour can proceed safely.
The Reef Adventure tour via seaplane (not available during our monsoon season, Feb-April incl) is NOT suitable for non-swimmers or children 0-13, no life guard is on duty. Passengers who cannot swim will NOT be permitted to enter the sea under any circumstances.
Airlie Beach/Hayman Island Air/HeliReef Whitsunday will not be held liable for costs associated with airfares, accommodation or anything else due to any flight on any aircraft type which does not proceed as booked or confirmed. Airlie Beach/Hayman Island Air/HeliReef Whitsunday will not be held responsible for inclement weather, sea state, waves, sunburn, sunstroke, insect infestations or for any other creature which may bite, sting or eat you whilst you are visiting their habitat. During stinger season (Oct-May inclusive) passengers enter the ocean at their own risk.
All flights and flight paths are subject to prevailing weather, tidal conditions and availability; therefore itineraries are subject to change enroute without notice. Cancellation fees apply for all bookings cancelled between 12 and 24 hours prior to departure, all no shows or cancelations on the day of travel – 100% cancelation fee applies, this includes all Reefworld scenic flights. Aircraft seat configuration is determined by the aircraft manufacturer; therefore we cannot guarantee window seats.
Airlie Beach/Hayman Island Air/HeliReef Whitsunday is a licensed Civil Aviation Safety Authority (CASA) certified carrier, flights are operated by Whitsunday Air Services Pty Ltd AOC# 1-KPVQ0 -09. Prices are stated in Australian dollars and include GST and the Environmental Management Charge (EMC). Tour times are an approximate indication only. For credit card booking’s your card will be pre-authorised in line with our cancelation policy and then charged on the day of travel. Airlie Beach/Hayman Island Air/HeliReef Whitsunday accepts Visa, MasterCard and American Express (American Express attracts a 3.65% surcharge). All information was correct at the time of print. Tours and prices are subject to change without notice.
