Cancellation Policy
Helireef adheres to a strict cancellation policy. If you have any questions with regards to this cancellation policy, please feel free to contact us.
- Flights cancelled with over 24 hours notice – no cancellation fee
- Flights cancelled by 7:00pm the day prior to departure – 50% cancellation fee
- Flights cancelled on the day of departure – 100% cancellation fee
- If passengers elect not to travel due to weather conditions but flights are still operational, 100% cancellation fee will apply
- All credit card bookings will be pre-authorised 24 hours prior to departure. If your credit card is declined and we are unable to contact you, your booking will automatically be cancelled.
Terms and Conditions
All prices are per person and valid for travel until the 31st March 2020.
Please bring your own towels, sunscreen and children’s toys. Minimum passenger numbers apply to all Tours and Transfers, helicopters 2 persons, seaplanes and aeroplanes 4 persons. The third person discount only applies to the same group booking in our R44 aircraft. For legal and safety reasons all passengers are weighed prior to boarding – individual weights in excess of 110kg will incur an extra seat surcharge. Combined body weights per two passengers booking’s in excess of 180 kg’s will incur an extra seat surcharge. Maximum per seat weight is 130 kg’s. Luggage restrictions apply to all transfers, Helicopters, 1 medium size suitcase not weighing more than 20kgs and 1 standard test cell size carry-on bag not weighing more than 10kgs per person. Seaplanes, 1 standard test cell size carry-on bag not weighing more than 10 kg’s per person. Touring luggage restriction, 1 bag not weighing more than 5kg’s p/p. Single seats are available on a standby basis at 6pm day prior to travel only. Window seats – we can not guarantee that all passengers receive window seats. Each individual aircraft type must have all seats paid for prior to being dispatched on a tour or transfer, refer to our private tours and transfers policy.
Private Tours and Transfers
All tours and transfers are available on a Private Basis for an additional charge. Privacy is not guaranteed on any Tour or Transfer unless privacy has been requested and the privacy surcharge has been paid.
Infant Policy (0-2 y.o.a)/ Child Age (3-13 y.o.a)
Infants are welcome and are carried at the discretion of HeliReef Whitsunday; however, our tours are designed predominantly to accommodate adults. Some Tours are not suitable for infants, if in doubt please ask. Infants are classified as 0-2 years, one infant may travel free of charge on a parents lap in the rear of the aircraft. Please note that only one infant may travel FOC per aircraft, two infants may occupy 1 seat, the seat price applies. Children are classified as 3 – 13 years of age inclusive, must be accompanied by an adult on the flight.
Seaplanes
Due to the nature of Seaplane operations all flights are operated at the discretion of HeliReef/Hayman Island Air. Flights are subject to changeable weather conditions enroute, including tidal, sea state , prevailing winds, air traffic control, unscheduled maintenance and other influences outside of our control. In the event of inclement weather and we are unable to operate the tour or transfer for any reason, subject to availability HeliReef/Hayman Island Air will ensure that guests are offered an alternative destination and/or transferred on the next available window in which the transfer or tour can proceed safely. The Reef Comber tour is NOT suitable for non-swimmers or children 0-13, no life guard is on duty.
HeliReef/Hayman Island Air will not be held liable for costs associated with airfares, accommodation or anything else due to any flight on any aircraft type which does not proceed as booked or confirmed. HeliReef/Hayman Island Air will not be held responsible for inclement weather, sunburn, sunstroke, insect infestations or for any other creature which may bite, sting or eat you whilst you are visiting their habitat. During stinger season (Oct-May inclusive) passengers enter the ocean at their own risk.
All flights and flight paths are subject to prevailing weather, tidal conditions and availability; therefore itineraries are subject to change without notice. Cancellation fees apply for all bookings cancelled between 12 and 24 hours prior to departure, all no shows or cancelations on the day of travel – 100% cancelation fee applies, this includes all Reefworld scenic flights.
HeliReef/Hayman Island Air is a licensed Civil Aviation Safety Authority (CASA) certified carrier, flights are operated by Whitsunday Air Services Pty Ltd AOC# 1-KPVQ0 -06. Prices are stated in Australian dollars and include GST and the Environmental Management Charge (EMC). Tour times are an approximate indication only. For credit card booking’s your card will be pre-authorised in line with our cancelation policy and then charged on the day of travel. HeliReef/Hayman Island Air accepts Visa, MasterCard and American Express (American Express attracts a surcharge).
All information was correct at the time of print.
